Terms & Conditions
These terms apply when you request an estimate from Call My Mover or book a move with us. Your written estimate and bill of lading govern your specific move — where anything here conflicts with those documents, they take precedence.
1. Estimates
Estimates are free and carry no obligation. An estimate reflects the information available when it is given — the inventory described, the access at both addresses and the dates provided. If conditions on move day differ materially, the price may change, and we will tell you before we begin rather than after we finish.
2. Booking
A move is confirmed once a date is agreed and a written estimate is issued. Any deposit required to hold a date will be stated in that estimate.
3. Changing or cancelling
Closings slip and plans change. Tell us as early as you can and we will do our best to move your date. Any cancellation or rescheduling charges will be set out in your written estimate before you commit.
4. What we need from you
- Safe, legal access at both addresses, including parking, elevator reservations and any building certificate of insurance
- Any permits your town or building requires for a moving truck
- Accurate information about the inventory, stairs, long carries and anything unusually heavy or fragile
- Someone eighteen or over present at pickup and delivery, or an authorised representative named to us in writing
Please carry cash, jewelry, prescription medication, passports and irreplaceable documents with you rather than loading them on the truck.
5. Items we cannot move
Our crews cannot transport hazardous or perishable goods. That includes flammable liquids and gases, propane tanks, aerosols, ammunition, corrosives, pool chemicals, paint and solvents, live plants, food requiring refrigeration, and pets or other live animals. If you are unsure about an item, ask before move day.
6. Delivery windows
We provide arrival and delivery windows and work hard to hold them. Traffic, weather and building access can affect timing; if a window is going to move we will contact you.
7. Payment
Accepted payment methods and when payment falls due are stated on your estimate. Payment is generally due on completion unless agreed otherwise in writing.
8. Protection for your belongings
As a registered carrier we are required to offer more than one level of liability coverage. The options available to you, and what each costs and covers, are presented in writing before your move so you can choose. The basic coverage included by default is limited and calculated by weight, not by what an item is worth to you. If you own something valuable or irreplaceable, ask about fuller coverage before move day.
9. Claims
If something is damaged or missing, tell us as soon as you notice and note it at delivery where you can. Claims are submitted in writing to the contact below. The process and the time limit for filing are set out in your bill of lading and in the coverage option you selected.
10. Events outside our control
We are not responsible for delays or losses caused by events beyond our reasonable control, including severe weather, road closures, accidents, strikes, acts of government, or a building denying access on the day.
11. Storage
Where we store your belongings, the storage period, charges and access arrangements are set out in a separate written storage agreement.
12. Governing law
These terms are governed by the laws of the State of New York.
13. Contact
Call My Mover · (800) 898-0000 · office@CallMymover.com