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Call My Mover Terms of Service 

By submitting payment for services provided by Call My Mover, you acknowledge and accept the terms and conditions outlined in Call My Mover’s Product and Service Terms & Conditions. It is your responsibility to review and familiarize yourself with all applicable terms and conditions. The most up-to-date version of our Product and Service Terms & Conditions can be accessed at any time on our website. The terms and conditions in effect at the time of your payment will apply to your transaction. Call My Mover reserves the right to modify, alter, or replace any part of these Terms of Service without prior notice. 

 

  1. Cost of Service and Payment Terms 

 Deposit Payment 

  • To secure your desired moving date, binding flat price quote, and requested moving services with Call My Mover, a deposit of $100 is required upon booking. 
  • You are required to make the deposit payment within 24 hours from the time of receiving your confirmation to ensure the reservation of your move date and the binding flat price quote. Failure to submit the deposit within the specified timeframe may result in Call My Mover adjusting the original quoted flat price quote based on the requested services. Please note that availability cannot be guaranteed if the deposit is not paid within 24 hours, as our services operate on a first-come, first-served basis. Additionally, the quoted flat price quote may be subject to change due to peak moving days, customer time window requests, and availability if the deposit is not paid within 24 hours.  
  • For moves exceeding $2,000 or long-distance moves, a 10% deposit of the total quoted moving fee is required upon booking to secure your move date and requested moving services. Call My Mover retains the right to require a higher deposit amount, as determined by us, for any reason or specific job.  
  • All deposit payments should be made electronically through the secure payment link provided or via phone. We accept major credit/debit cards, including MasterCard, AMEX, and Discovery.  
  • You may request a full refund of your deposit up to 72 hours prior to your scheduled move day by notifying Call My Mover in writing via email. Please allow up to 5 business days for the refund process to be completed by Call My Mover. For example, if your move is scheduled for Wednesday and you wish to cancel, you must submit your cancellation request via email at least 72 hours prior to the move in order to receive a full refund of your deposit. If you cancel on Tuesday, which is not 72 hours prior to your move, your deposit will not be refunded. 
  •  If you request a refund on the day of your move or within 1 business day prior to your scheduled move date, your deposit will not be refunded. 
  •  If you choose to reschedule your moving date and subsequently cancel the move, even if it occurs prior to 72 hours before the scheduled move date, Call My Mover will only provide a 50% refund of your deposit. 
  • If you choose to cancel a rescheduled move within 24 hours of the new move date & time, Call My Mover retains the right to charge a cancellation fee of 50% of the estimated quote for that job. 

 

Outstanding Balance Payment 

  

  • The remaining balance of your invoice must be settled one business day prior to your scheduled move date, with the exception of Long Distance Inbound moves. Call My Mover cannot proceed with your move unless the full remaining balance of your invoice has been received. 
  •  For Long Distance Inbound moves, the remaining balance of your invoice is due one business day before the start of your pick-up window. Call My Mover cannot proceed with your move unless the full remaining balance of your invoice has been received. 
  •  We accept various payment methods, including cash, bank checks, and major credit, Visa, and debit cards, for settling the remaining balance of your invoice. 
  •  If you have chosen to pay in cash or by check on the day of your move, it is important to inform Call My Mover in writing upon receiving your invoice or during the booking process. 
  • Upon arrival, you must provide the total outstanding balance in cash or check to the foreman from Call My Mover. Please note that Call My Mover will not commence the moving and loading process of your belongings until the cash or check payment has been made. 
  •  Failure to make any outstanding payment may result in the involvement of a third-party debt collector, which could potentially impact your credit score. 
  • For Long-Distance Services: Before the scheduled pick-up of your belongings, Call My Mover requires a payment of 50% of the remaining balance for the service. The final balance, which excludes the deposit and pick-up portion, must be paid in full upon dispatch to your destination. It is essential to settle the final balance before the goods can be dispatched from our facility. 

 

Cancellations and Moving Date Changes 

  • To cancel your scheduled move and requested services from Call My Mover, you must provide a minimum notice period of at least 3 business days or 72 hours prior to your move date. By adhering to this notice period, you will be eligible for a full refund of your deposit and avoid any additional penalties.  
  • If you wish to reschedule your move date or requested services from Call My Mover, we require a minimum notice period of 3 business days prior to your originally booked move date. Failure to provide notice within this timeframe may result in penalties being applied.  
  • During peak periods, such as bookings made between the 25th and 31st of any month, as well as the 1st and 2nd of any month, additional notice for rescheduling is necessary. If rescheduling or cancellation notice is not provided within 3 business days of the original move date during these peak periods, a penalty of 100% of the total price will be imposed. 

Additional Charges 

  • If, on the day of your move, you have additional items that were not included in your quoted and original inventory list, an updated quote will be provided to you for moving those extra items. To proceed with moving the additional items, you will need to review the updated quote and will be charged an additional moving fee accordingly.  
  • We allow for a tolerance of up to +/- 5% discrepancy in the inventory list on the day of the move. However, if there is a significant number of additional items and changes to your inventory list that were not originally quoted for, our moving crew will notify you and contact a sales representative from Call My Mover to propose an adjustment to your quote.  
  • Payment for the additional items can be made over the to the foreman on-site. We accept cash, money order, bank check, money order, Zelle, Venmo, and Cash App. Please note that we cannot proceed with moving the additional items unless the additional item fee is paid.  
  • In cases where there is no available parking within 150 feet of the pickup and drop-off locations, an excessive carrying and pushing fee may apply, depending on the volume and distance involved. Our moving crew will inform you of this situation and notify the moving consultant who booked your service to charge the additional fee. The specific fee amount depends on the volume of your move.  
  • Payment of parking tickets incurred during the move is the responsibility of Call My Mover. In jurisdictions where customers have the option to obtain a parking permit prior to the move, we will provide information on how to do so, typically for a small fee payable to the local government. This is applicable for areas such as New Jersey and Hoboken. It is the customer’s responsibility to fulfill this requirement and complete the process with the appropriate local government authorities.  
  • If the drop-off destination was accurately provided at the time of booking, your guaranteed flat price quote includes fuel and mileage. However, for any additional miles that Call My Mover needs to travel to complete services not originally accounted for, an additional fuel and mileage fee will be applied. 

Storage Services Billing 

  • Call My Mover accepts only valid credit and debit cards, bank checks, and money orders as payment methods for storage move-in, partial move-out, move services, and monthly storage billing. 
  • The card details provided by the customer for all Call My Mover Storage Services will be securely stored using encrypted tokenization. These details may be used to charge the indicated fees associated with the services, including the Guaranteed Price or recurring fees, as established in the Storage Agreement or other relevant documents. Adjustments for changes in inventory or other charges referenced in the estimate, order, bill of lading, or contract may also be applied.  
  • All storage services, including move-in, move-out, partial move-out, and monthly storage fees, are subject to New York State Tax. New York State Sales Tax will be clearly indicated on each invoice, and payment must be made in full along with the total cost of the services.  
  • Monthly storage fees, including New York State Sales Tax, will be automatically processed on the customer’s original storage move-in date using the payment method on file that was used for the storage move-in service.  
  • If a customer’s card or payment method is declined due to insufficient funds, cancellation, or other reasons, a reminder email will be sent with payment portal details to process the outstanding balance. The customer will need to provide updated card details for future monthly storage fee processing. Failure to make payment or update with a valid card may result in late fees and penalties as outlined in Section 9: Storage Services.  
  • For any partial or complete storage move-out services, customers must notify Call My Mover to schedule the move-out by contacting sales@callmymover.com or (800) 898-0000. Storage move-out services will not be automatically billed to the customer’s monthly billing card. Instead, these services must be paid via cash, money order, bank check, money order, Zelle, Venmo, and Cash App.  
  • Storage monthly rates are not prorated. For example, if a customer moves into a Call My Mover storage facility on the 25th of the month, their monthly billing date will be the 25th of each subsequent month. If the customer decides to move out on the 10th of a monthly billing cycle, Call My Mover will not refund or credit the fee already paid for that month’s storage. However, if the customer moves out on their original move-in date and all outstanding payments have been received, Call My Mover will not bill the customer for the upcoming month’s storage fee. If the customer books their storage move-out one day after their original move-in date, they will be charged the full monthly storage fee.  
  • Prior to scheduling any storage move-out service, any outstanding monthly storage balances must be paid in full. Call My Mover will not book or confirm any storage move-out services if the customer has any past due outstanding balances.  
  • If a customer schedules a partial storage move-out service where items remain in Call My Mover’s storage facility, the automatic monthly storage payments will not be canceled. However, the monthly storage fee may be adjusted to reflect the partial move-out. The monthly storage fee is subject to change in such cases.  
  • If a customer schedules a complete storage move-out service, where all items are moved out of Call My Mover’s storage facility, the automatic monthly storage payments will be canceled on the next scheduled monthly billing date.  
  • Call My Mover will vigorously defend against any customer chargeback claims submitted to their bank via Call My Mover’s merchant processor. This defense applies to legitimate services provided to the customer under the contractual agreement with Call My Mover.  
  • Please note that the above terms and conditions are specific to Call My Mover and are subject to change. It is important for customers to review and understand these terms before engaging in any storage services with Call My Mover. For any questions or clarifications, customers can reach out to Call My Mover’s customer service representatives.  
  • At Call My Mover, we strive to provide reliable and secure storage solutions while ensuring transparency and compliance with applicable regulations. 

Hourly Labor Billing 

  • The customer is responsible for accurately specifying their requested hours of labor when booking hourly moving services with Call My Mover. It is important to note that if the actual duration of the hourly moving service exceeds the customer’s requested time frame, Call My Mover cannot be held liable for any discrepancies in the estimated duration.  
  • For hourly moving services, Call My Mover has minimum requirements of 2 hours for 2 movers and 4 hours for 3 movers. Any hourly moving service bookings that do not meet these minimum requirements will not be confirmed or scheduled by Call My Mover.  
  • The clock for hourly labor moving services starts ticking when the moving crew from Call My Mover arrives at the pick-up location and begins their work. The commencement of work is determined by their interaction with the customer and the initiation of the moving process.  
  • In the event that additional time is required to complete the hourly moving service, the customer will be billed for the additional time in increments of either an hour or 30 minutes, as agreed upon in their binding quote and at the agreed hourly rate.  
  • The customer is responsible for making the payment for any additional hourly moving fees and any other unplanned moving fees incurred during the move that were not originally quoted. This payment should be made via credit card over the phone with a Call My Mover sales representative before the completion of the hourly moving service and the signing of the bill of lading at the drop-off location.  
  • If the moving crew notifies the customer that additional time is needed beyond the originally quoted time frame to complete the moving services, the customer is responsible for payment of those additional hours. The moving crew will strive to complete the services efficiently and safely, but they cannot be held liable for any additional hours and fees incurred by the customer.  
  • Similarly, if the customer requests additional time beyond the originally quoted time frame to complete the moving services, they are responsible for payment of those additional hours.  
  • Please note that hourly moving services are applicable only for local moves and are subject to the management’s discretion at Call My Mover. The default billing and moving service for Call My Mover is the flat price quote moving service. Hourly moving services do not apply to long-distance moves, storage move-in or move-out services, or partial storage moves. 

Promotional Codes and Discounts 

  • To ensure that promotional codes, discounts, and coupons are properly applied, customers of Call My Mover must redeem them with a Call My Mover sales representative before receiving the finalized quote. The quote provided will reflect the applied discount.  
  • It’s important to note that promotional codes, discounts, and coupons cannot be applied after receiving the quote. They must be redeemed and applied during the initial booking process.  
  • The only situation where a discount may be considered after receiving the quote is if the customer provides a comparable competitor quote. To be eligible, the customer must email the competitor’s quote along with supporting documentation to Call My Mover. If the services offered in the competitor’s quote are similar to Call My Mover’s and the quote is legitimate from a similarly sized organization, Call My Mover will make an effort to match or beat the competitor’s quote. However, there is no guarantee that Call My Mover will provide a matching quote or discount. The determination of a comparable quote and the decision on the discount offered will be made by Call My Mover.  
  • In the case where a customer has applied an active promo code discount during the booking process with Call My Mover, that same customer cannot qualify as a referral customer. If a customer’s referral has used a promo code and received a discount for their move, the referee cannot claim a referral commission fee. Referral commissions are not valid and will not be paid in this scenario. 

 

Cost of Service 

  • Please note that the costs of Call My Mover’s services are subject to change if the customer requests a change in the reservation date or time.  
  • For the delivery and pickup of moving materials such as boxes, bins, and packing materials, Call My Mover requires a minimum of 1 business day notice for rescheduling or cancellation. Failure to provide this notice will result in a penalty fee of $50.  
  • The total cost of services quoted to the customer includes the provision of blankets and tape for furniture protection, dollies for the entire duration of the move, as well as charges for fuel, mileage, and tolls.  
  • Additional charges for waiting time may apply if there are any delays caused by the customer or the building’s management. 
  • It’s important to note that the cost of service is subject to change if the customer adds additional items or requests additional services that were not originally included in the initial quote.  
  • In the case of video estimates, the quote provided by Call My Mover for moving services is based on the items shown in the video quoting process and the agreed-upon inventory list provided by the customer during the booking process. If additional items or services are added that were not included in the original moving quote, the cost of service will be adjusted accordingly.  
  • Call My Mover’s flat price quote includes the wrapping, packing, and protection of basic furniture and large items such as TVs, dressers, and sofas. However, it does not include the packing of household goods such as books, kitchen items, items in drawers, clothes, plates, or any other miscellaneous household items that can fit into a box and were not listed on the quoted inventory list. It is the customer’s responsibility to ensure that these items are properly packed prior to the move date, unless the customer has opted for Call My Mover’s packing service, which incurs an additional fee.  
  • If additional items need to be packed that were not included in the original quoted inventory list, they will be subject to an additional packing and moving fee.  
  • Please be aware that the minimum size for local moving and local storage services provided by Call My Mover is 200 cubic feet (CF). If the size of the local moving service or local storage service is under 200 CF, the customer will still be charged for the service of 200 CF, and no discounts will apply. 
  1. Customer Responsibilities 

 

  • The presence of the customer or their authorized representative (with a provided power of attorney before the move) is mandatory throughout the entire moving process. If the customer is unable to be present, they must acknowledge in writing before the move that Call My Mover will not be held responsible for any claims related to forgotten, misplaced, damaged, or lost items, as well as any claims from building management.  
  • Prior to the move, it is the customer’s responsibility to ensure that all furniture is emptied, including dressers, drawers, fridge, and freezer. However, if the customer has opted for Call My Mover’s packing services and is paying for them, furniture items do not need to be emptied. In such cases, the customer must pack perishable goods, fridge, and freezer items themselves, adhering to food safety requirements. Call My Mover will not assume any liability or responsibility for sickness, damages, or death caused by food poisoning.  
  • Customers are required to unplug any electronic components and items themselves, as our moving crew will not be responsible for unplugging or installing electronic devices.  
  • If customers choose to pack their own items, it is essential that they use durable boxes and appropriate packing materials suitable for transportation.  
  • Food and perishable items can only be transported locally in boxes packed by the customer. Call My Mover cannot be held liable for food safety in such cases. If customers have selected packing services, the responsibility for packing perishable goods, fridge, and freezer items under food safety requirements lies with the customer. Call My Mover will not be held accountable for any sickness, damages, or death caused by food poisoning.  
  • Please note that Call My Mover does not transport pets or live animals. However, we do move small to medium-sized live house plants. It is the customer’s responsibility to provide accurate descriptions of the plant’s size and weight during the booking process. For local moves, the maximum height of a plant that Call My Mover will transport is 200cm/6.5ft.  
  • Call My Mover strictly prohibits the loading and transportation of live pets, firearms, illicit substances, and chemicals.  
  • For local moves less than 250 miles, Call My Mover will only transport live house plants that are of a reusable size. The plants must be planted in suitable pots for handling and should be of a reasonable size for human handling. Please note that live plants will not be transported for long-distance moves exceeding 250 miles. Additionally, under regular circumstances, live plants will not be moved into our storage facility. Only under emergency storage circumstances will Call My Mover consider moving plants into storage, but such plants will not be transported to the long-distance destination.  
  • If you have a waterbed, Call My Mover is willing to move it; however, we are not waterbed technicians. While we will follow your instructions, it is essential that you conduct a final inspection before our crew departs. We will not send additional personnel later for adjustments. If you prefer a specialized waterbed company to handle the move, please make the necessary arrangements.  
  • Please be aware that we only move empty aquariums, which means they should be devoid of water and creatures such as lizards, turtles, and snakes. 
  • In the event that customers choose to pack their own fragile items such as glassware, porcelain, ceramics, etc., we will handle them with care. However, we cannot be held responsible for any breakage or resulting damage to packed or unpacked fragile items. If you wish to have fragile items packed to be covered by basic or increased insurance, additional charges for packing and materials will apply. Should you decline additional materials, we will still move the items but will request that you sign a waiver.  
  • Our moving personnel will move pianos, appliances, and items weighing over 300 lbs if it can be done safely. The decision to move such items will be at the discretion of the moving foreman, who will assess the items, space, and the locations of the move-out and move-in addresses.  
  • It is the customer’s responsibility to sign the “Bill of Lading” at both the time of pick-up and delivery, indicating their agreement with the stages of the move.  
  • The condition of all TVs will be documented and signed for at the pick-up and drop-off locations. Call My Mover’s movers will test the functionality of the TV by turning it on and switching channels at both addresses. The customer is required to sign and confirm whether the TV works or does not work at the respective locations. 
  •  We kindly request that you refer to the link provided by the Federal Motor Carrier Safety Association, which outlines your rights and responsibilities during the moving process. 
  •  In situations where Call My Mover is handling moves for roommates, couples, or divorced couples who are separating their items for separate drop-off locations, we cannot be held liable for any claims or damages related to missing items or items delivered to the wrong location. It is the clients’ responsibility to divide the items and inform Call My Mover through their inventory list which items belong to each party for delivery. Call My Mover will not communicate with the individual on behalf of the client regarding the whereabouts and ownership of such items, whether accidental or intentional. Any claims of wrongfully moved items should be discussed directly between the involved parties. Call My Mover will not be held liable for any claims that items were moved without consent if the customer, who booked the move, included those items on their inventory list. The client is responsible for any damages or claims made by other parties who contact Call My Mover and assert that their items were wrongfully moved. 
  •  When clients pack their belongings in boxes themselves, they must ensure that the boxes are durable enough to withstand the weight of their contents, with each box weighing no more than 35 lbs.  
  • Call My Mover’s standard service includes one set-up option per item when placing items in the customers’ new location. However, our services do not include multiple rearrangements of furniture and items upon customer request. 
  • Call My Mover, cannot disconnect any washing machines, dryers, or refrigerators during the moving process. It is the responsibility of the customer to ensure that these appliances are disconnected and prepared for transport prior to our arrival. We recommend seeking assistance from a professional technician if necessary. Our movers will handle the transportation and unloading of these appliances at the new location, but reconnection and any related services are not within the scope of our responsibilities. 
  • For the safety of your children, Call My Mover does not offer disassembly and reassembly services for bunk beds or cribs. It is the responsibility of the customer to disassemble these items prior to our arrival and ensure they are securely packaged and ready for transport. We understand the importance of maintaining the structural integrity of these specialized furniture pieces and recommend that customers consult the manufacturer’s instructions or seek professional assistance when disassembling or reassembling bunk beds or cribs. Our movers will handle the transportation and unloading of these items at the new location, but the reassembly process falls outside the scope of our services. 
  1. Insurance and valuation coverage for customer belongings 
  • Your belongings will be covered with free BASIC coverage of $0.60 per pound per article (item) by default, as required by the Department of Transportation in New York.  
  • If you would like to purchase the optional Declared Value Protection, you can do so through movinginsurance.com. Please note that any additional coverage with our 3rd party insurance company must be purchased at least 48 hours prior to the move and cannot be added on the day of or after the move under any circumstances.  
  • It is your responsibility to purchase this additional insurance. We strongly recommend purchasing 3rd party insurance, especially for high-value items, as our liability is limited to $0.60 per pound per item in the event of damage or loss. 
  •  Call My Mover may request additional fees if you have opted for 3rd party insurance for your items to ensure that our moving and packing supplies align with the value of your items. 
  •  For the creation of wooden crates or customized packing containers for your valuable possessions, we require a minimum of 3 business days’ notice.  
  • Call My Mover is not liable for any insurance claims or damages filed by the customer for items that were already broken or damaged prior to our pickup at the origin location. We reserve the right to photograph and document the damaged and broken items on the bill of lading at both the pick-up and drop-off locations. The customer must acknowledge and sign next to these items, indicating that they were already damaged or broken before Call My Mover handled them. By signing, the customer releases Call My Mover from any liability or claims related to these specific damaged items during the moving and storage services. If the customer refuses to sign the bill of lading, Call My Mover cannot proceed with the moving services and will provide a refund to the customer. 
  •  In the event that any item of a furniture set is lost or damaged, payment or refund will only be made for the contracted value of the damaged item, as calculated according to the valuation equation defined by the Department of Transportation. This applies to the individual item rather than the entire set. 
  •  Double filing a claim for damages for the same item through both a moving company and a 3rd party insurance provider is a felony punishable by law. This practice, known as “double dipping,” is illegal. If a customer has purchased an insurance policy for their items from a 3rd party insurance provider prior to the move and files a claim for damages for the same item through both the moving company and the 3rd party insurance provider, the claim can only be filed with one insurance provider. The customer must choose either the basic valuation/DOT insurance provided by the moving company or the 3rd party insurance provider. 
  •  If a double claim for damages is identified, the 3rd party insurance provider may request a damages fee for the item that is already covered by the basic valuation/DOT insurance provided by Call My Mover. In such cases, Call My Mover will present evidence of “double dipping” to the 3rd party insurance provider. To resolve this matter and avoid committing a felony, the customer agrees to acknowledge to both Call My Mover and their 3rd party insurance provider that they have double filed, allowing both parties to close the claim. To prevent legal consequences, the customer must cancel the claim with one of the two parties before it is processed and any compensation is provided. 
  1. Building Insurance – COI (Certificate of Liability Insurance) 
  • Call My Mover will provide customers who have booked their move and paid for their service in full with a Certificate of Insurance (COI) if it is required by their building’s management for the move. This COI will be obtained through our 3rd party insurance provider.  
  • It is the customer’s responsibility to obtain the insurance requirements from their building management and provide them to Call My Mover via email prior to their move. Additionally, customers need to notify Call My Mover if their pickup or drop-off address requires a COI.  
  • Please note that if the customer fails to provide COI information prior to the move day, Call My Mover reserves the right to refuse the move or charge an additional fee upon arrival at the pickup or drop-off location. 
  • Our standard flat price quote for moving services does not include floor and wall masonite protection. If a customer or building management requires wall and floor masonite padding/protection, it is the customer’s responsibility to communicate this requirement when booking their move or within 48 hours of their move day. Additional fees will apply for providing masonite protection, including the cost of materials and handling. 
  1. Claim and Refunds 
  • Our aim at Call My Mover is to promptly resolve any claims you may have. To initiate the claims process, please email your claim inquiry to claims@callmymover.com, along with relevant documentation and images supporting your claim.  
  • Please note that you have 10 days from the date of your move/delivery (or in the case of loss for the entire shipment, from the date your shipment should have been delivered) to file your claim. Failure to file a claim within this timeframe will release Call My Mover from any liability for damages or liabilities.  
  • Claims must be submitted in writing to Call My Mover. Once your claim is received, we will acknowledge receipt within 30 days. We have 120 days to provide you with a disposition regarding your claim. However, in certain cases where processing or resolution is not possible within the allotted time, we may request a 60-day extension.  
  • In the event that Call My Mover is late for the scheduled pick-up time frame, we will compensate you with a refund of 1% of your total service fee for each subsequent late hour after the first hour. The maximum compensation refund for lateness is 5%. If Call My Mover is more than 5 hours late, the compensation fee is capped at 5%. Please note that this late compensation refund only applies to pick-up time frames and not to drop-off time frames. To request a late fee compensation refund, you must submit a claim via our claims email (claims@callmymover.com). The claim for a lateness refund must be made on the day of the move or within 1 day after the move date. If the request is made 2 days after the move day, the refund is not payable, and Call My Mover is not liable for the requested refund. If Call My Mover is late and the customer does not request the late refund compensation, Call My Mover is not obligated to disclose this term or make payment to the customer.  
  • When reporting a claim to Piece of Cake Moving & Storage LLC, the claimant/submitter affirms the truthfulness of the statements and attached exhibits. Any additional issues must be reported within 48 hours of submitting the claim form, after which no further items or issues can be added or raised as a new claim even if the new item is added within the 10 day time frame.  
  • If a claim is open or requested before the completion of delivery or services, Call My Mover reserves the right to issue a refund or compensation only after the goods have been delivered or the service has been marked as completed.  
  • Please be aware that claims cannot typically be resolved immediately, as inspections and repairs or replacements may be necessary. We appreciate your cooperation and patience throughout the process. Here is what you can expect:  
  • We take your feedback and claims seriously. Once we receive all the necessary information, our claims team will begin investigating your claim and will be in touch with you. 
  • Your assigned contact in our claims department will be your main point of contact throughout the resolution process. They will communicate with you via email only to update you on our progress and work towards a fair resolution as quickly as possible. 
  • We will present you with a fair and considered settlement offer. If you accept the offer, we will compensate you accordingly. If the offer is not accepted, we may involve an independent arbitrator if appropriate. 
  • Please note that Call My Mover will not take responsibility for items reported as damaged if we were not responsible for the transportation and final delivery of those items. In such cases, the customer should seek damages through the third party arranged or hired by the customer.  
  • Please note that Call My Mover will not take responsibility for items packed by the customer rather than Call My Mover. In such cases, Call My Mover is not liable for any damage, even if it was transported and/or delivered by our company.